Refund policy

We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust it. 

If you're on a Gatorship Plan, you can cancel or change the timing of your shipments on your profile page.

If our products aren’t right for you, let us know. We can help you return specific products within 7 days of the delivery date for a full refund. Those products are Unopened Beard Oil, Accessories, and any other non-consumable product at our discretion. We apologize for the inconvenience, any purchased skincare we cannot resale, restock or reuse. We do not accept return's on Soap Bar's, Shaving Cream, Shampoo's/Conditioner's, Body Wash and any opened or used product's. What we provide instead are discount credit's or a partial-refund.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return on eligible return items or a credit/partial refund depending on the issue or because you are unsatisfied with a product.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unopened and unused and in its original packaging. 

To start a return, damage claim or refund, you can contact us at help@floridamansoap.com. 

If your return is accepted, we’ll send you a return shipping label, via email or mail, as well as instructions on how and where to send your return package. Items sent back to us without first requesting a return will not be accepted. We can change this policy at any time at our discretion.

You can always contact us for any return related question's at help@floridamansoap.com.

Damages and issues
We want you to be absolutely happy with your purchase! Please inspect your order upon reception and contact us immediately (within 3 BUSINESS DAYS) if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. In this instance, please contact us at help@floridamansoap.com and attach photo's of the damaged or incorrect item and we will process either a replacement or refund. Items after 3 days for damage/refund requests will be evaluated case by case. This is due to claims of damage after being used. After 3 days, on a case by case basis, we will evaluate any issues you may have and work with you for a reasonable and comprisable solution. We reserve the right to deny or reject any solutions after 3 business days for damage refund claims; however, we will always 

Exceptions / non-returnable items
We currently to do not accept opened and/or used return's as our product's are personal use product's unless product is clearly damaged and unusable or some other extraordinary circumstance. Damaged items need to be requested for a refund or a replacement product WITHIN 3 BUSINESS DAYS . 

Please see our return policy statement.

However, if you are dissatisfied in any way, please reach out to us within 7 day's of receiving your order at help@floridamansoap.com so we can evaluate and help satisfy any issues. If a product is simply not to your liking, we ask to please gift any unused product to your friend's or family instead and no hard feeling's here! Please leave us any feedback so we can see if there is anything we can do as we are always striving to improve!

If it is a scent you dislike, please let us know within 7 day's and we can help you find a replacement scent that is more appealing for you. However, this scenario would not qualify for a refund. We do have a program however, that if you provide us a Google Review and a Website Review, we will ship a different scented product 30% off and will send you a one-time use product discount code but this must all occur within 7 day's of contacting us. 

Exchanges
We do not currently provide exchange's as our product's are personal use product's and are ineligible for an exchange. However, if you are unsatisfied with the scent and want to try another, we are willing to do a discount code for you to order another option at a reduced price for you to try with a review.

Refunds
If you are unhappy with your purchase, please contact us within 7 day's of your order delivery date. Please read all of our refund policy statements above but we will strive to find a solution to accommodate. Skincare unfortunately we cannot accept returns on any opened and/or used products. 

For DAMAGED item's received upon delivery, please contact us within 3 DAYS INCLUDING WEEKENDS. We will not refund a purchase if you contact us a week after receiving your order. We will however work with you if you are unsatisfied and you missed the 3 day time period, depending on the severity of the damage, or if its clearly been unused and still in its original damaged state. Please understand this is our policy due to claims of damage after being used. 

7 days is our overall cutoff timeframe. Please contact us within 7 days regardless of the issue. After 7 days we do not offer refunds, returns on any products.

Memberships are signed up for a year at a time. Every year on the same date as the initial sign up you will be charged the recurring membership fee. 

The membership fee can change at any time, however, we do NOT charge you anytime of the new fee (if it changes) for a membership you have already signed up for. But the new fee will go into effect on the recurring anniversary date.

Membership's are setup as auto-renewal and you can cancel your renewal at any time. Please see the cancellation policy page for more information.

For subscriptions, you can cancel, pause and change intervals at any time in your customer portal. However, you cannot cancel an order already being processed. You must be sure to cancel, pause or change interval frequency prior to the next renewal. Please see above for what we accept for returns, exchanges and refunds for more information and our cancellation policy page.

Last Updated: July 25th, 2025