Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions (GATORSHIP)
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it in your customer portal/account. Or email us if you are having trouble logging in.
If you want to cancel or change your subscription, you can do it at any time in your customer profile/account. Your order confirmation emails have links to your order. You can manage your subscription from there. 

Please keep in mind you must cancel, pause or change your subscription interval PRIOR to the current set renewal date. If your renewal date comes up you will be charged as normal, once this occurs, you cannot cancel an already in-process fulfillment. Be sure to cancel, pause or change the interval in time to avoid this. In short, this means before you get charged for the next upcoming recurring order, log into your account, and make the necessary adjustments for your subscription.
See our returns policy for more details on returns and refunds.

Membership
When you sign up and pay as a member, you pay for up to a year at a time.

▪ You can cancel membership any time or cancel renewal
▪ If you cancel, your membership benefits will continue for the remainder of the term until expiration date (if you cancel 6 months after sign up, you will have 6 months remaining), there is no pro-ration refund.
▪ Please review our Terms of Service for additional details and information. Particularly the section regarding auto-renewals, recurring billing, subscriptions and membership options.”

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

 

Last Updated: July 25th, 2025